Privacy Policy

By using Fade (mobile application and website), you agree to this Privacy Policy. If you do not agree, please do not use our Service.

2.1 Information You Provide

• •Account data: name, email address, phone number, password
• •Profile data: profile picture, preferences
• •Booking data: appointment history, service selections, dates and times
• •Communication: messages exchanged with salons, support inquiries
• •Reviews and ratings: feedback about salons and services
• •Address: for delivery or salon location (when provided)

2.2 Information Collected Automatically

• •Device information: device type, operating system, unique device identifiers
• •Log data: IP address, access times, pages or screens viewed
• •Usage data: features used, time spent in app, interaction patterns
• •Crash reports and performance data: to improve app stability

2.3 Location Data

With your explicit permission, we collect precise location data (when the app is in use) to: show nearby salons on the map, calculate distances and provide directions, improve search and discovery.

You can revoke location permission at any time in your device settings. We do not collect location data in the background.

We process your personal data based on GDPR Art. 6: contract performance, legitimate interests, consent, legal obligation.

We use your information to: provide and maintain the Service; process bookings and payments; send confirmations and reminders; facilitate communication between you and salons; improve the app; prevent fraud; and comply with legal obligations.

4. Data Sharing with Salons

When you book an appointment or communicate with a salon, we share your personal data with that salon to enable the service. This is necessary for contract performance and is in both parties' legitimate interests.

What We Share with Salons

• •Name (as registered in your profile)
• •Phone number (for contact regarding the appointment)
• •Email address (for confirmations and reminders)
• •Appointment details: date, time, selected service(s), any notes or special requests
• •Message history: messages exchanged through the Fade platform
• •Reviews and ratings you have submitted for that salon

Salon's Use of Your Data

Salons receive your data solely for the purpose of fulfilling the appointment and related communication (e.g. confirmations, rescheduling, reminders). Salons must not use your data for marketing outside the Fade platform without your consent, and must comply with applicable data protection laws (e.g. GDPR). Salons are independent data controllers for the data they process in connection with their services. If you have questions about how a specific salon uses your data, contact that salon directly.

Salon's right to refuse: Salons may refuse or cancel a booking at their discretion (see our Terms of Service). If a salon refuses a booking, they may retain minimal information (e.g. name, booking attempt) for a limited time to prevent abuse or fraud. We do not control how long salons retain data—contact the salon for their retention policy.

6. Your Rights (GDPR)

You have the right to: access, rectification, erasure, restriction, data portability, object, withdraw consent, lodge a complaint.

7. Data Retention and Deletion

We retain your personal data for as long as your account is active and as needed to provide the Service. After account deletion, we delete your data within 30 days, except where we must retain it for legal purposes (e.g. tax records, fraud prevention, dispute resolution). Financial records may be retained up to 7 years; booking-related data up to 3 years where legally required.

8. Contact Us